|Sample Customer Review from Credit Karma|
The web site Credit Karma hosts various lending-related content, including service reviews. These reviews are hosted in the familiar style of Amazon's product reviews, including "Most Helpful Favorable," and "Most Helpful Critical" as well as enough volume for the reviews to seem credible. Since Amazon -- for now -- doesn't host financial service reviews, borrowers and other parties to financial transactions might benefit from reviewing the reviews.
Tip: Service quality managers would do well to follow not only the reviews of their own services, but the reviews of competitive services. Weak hand-offs between web sites and customer service, confusing workflow, unexplained delays, and problems with web site navigation are common complaints.
A professional slant on personal experiences with Customer Service departments. Did call center time myself, so I'm entitled.
A Knowlengr site
29 September 2015
Credit Karma User Reviews
Labels: banking, call center, customer service, finance, HCI, lending, quality management, web site UI
Subscribe to: Post Comments (Atom)
Post a Comment