Credit Karma User Reviews

Sample Customer Review from Credit Karma

The web site Credit Karma hosts various lending-related content, including service reviews. These reviews are hosted in the familiar style of Amazon's product reviews, including "Most Helpful Favorable," and "Most Helpful Critical" as well as enough volume for the reviews to seem credible. Since Amazon -- for now -- doesn't host financial service reviews, borrowers and other parties to financial transactions might benefit from reviewing the reviews.

Tip: Service quality managers would do well to follow not only the reviews of their own services, but the reviews of competitive services. Weak hand-offs between web sites and customer service, confusing workflow, unexplained delays, and problems with web site navigation are common complaints.

You are Number 31: Managing Call Center Chat Capacity

Chat can be an efficient channel to handle a customer service problem. But call center managers should probably not offer them when there is no capacity for handling anticipated volume. This recent experience on the New York Verizon queue shows what can happen. The wait time, surprisingly, wasn't terrible -- about 30 minutes -- but I suspect many customers would not have been willing to wait for a 31-person queue to subside.