A professional slant on personal experiences with Customer Service departments. Did call center time myself, so I'm entitled.
A Knowlengr site
30 August 2010
Two Weeks Notice to Get Offa My Cloud
Two weeks notice. No, not as part of a mass layoff -- Lord knows there have been enough of those -- but that was the notice, according to ZDNet, given by Intuit to its Quicken Online service that they had to move to a new online platform. As "Lostlogic," one disgruntled commenter, put it, this is typical of online products: "No connection, no work done / Trust someone else with your data / Forced to change at any time / Slow and clumsy interfaces / Totally at mercy of others ..." Maybe not THAT bad, and not all the time, but point taken.
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